I stayed in East Cooper hospital for 2 days after a total hip replacement. I could not ask for a better experience. #1. My Doctor, Dr. Brodie McKoy is fist rate. #2 Clean and efficient hospital and staff. # 3 Personal Care every step of the way #4 Great individual Physical Therapy. Our family loved the entire experience and I appreciated the white glove care!
Went to the ER after work yesterday with what I thought was a kidney stone. Turns out it wasn't (thank God), but I did have an infection that I wouldn't have known about otherwise. From the get go, I was treated with absolute compassionate care. I only went to East Cooper because it was just a mile from my office, but I'm glad I did. Thank you, East Cooper ER - fabulous service!
Scheduling dropped the ball, and called the day before surgery a half hour before their office closed to inform my relative that they needed a dental clearance for a hip replacement surgery. We were able to reach the dentist to ask them to send the paperwork within the 30 minutes we had left before the doctor's office closed. They would not answer the phone for the dentist, and instead of calling with the disappointing news of the surgery cancellation they opted to rather send an email at the last moment which in turn wasn't received until we were in the waiting room. Then after an hour and a half of sitting in the waiting room thinking that everything was squared away they send two physicians assistants down to talk to my relative about why it was canceled. When we were in the tiny square consultation room they proceeded to tell us that it was in their records that we had been informed far in advance of needing the dental release for the surgery, which we weren't, and we told them so, and since we had no access to their files that said we were supposed to know of this it made no sense how the fact that their files said that we did know even mattered. When we told them this they began to back themselves up and claim that we were abusive to the staff, and at this point I wish that I had been recording the conversation so that I could show you all how laughable a statement that was. We weren't yelling, we weren't cussing, and were simply stating exactly how they had messed up, but they weren't hearing it. The male nurse was bald with a beard, but you could see from the color of his face the rising frustration that we weren't just willing to roll over and let them blame this on us. Regardless of these facts, and their misinformation the surgery was canceled and my relative is still on crutches. My holiday is ruined as I had requested off work to be able to make sure I was in a position to take care of them while they healed. Now, I am stuck out of state, and my plane ticket doesn't have a return for 3 weeks. Now I'm off to try and deal with getting an early flight back home a week before Christmas. Would anyone like to gamble at my chances? We are obviously very upset over this. The doctors and nurses may have been great, but in order to get to them you have to go through very incompetent and plastic people. This is why Mount Plastic is so named.
About two weeks ago my father had a surgery here. I can thank them enough for the wonderful attention and care not only for my father but also for my anxious mother on the waiting room. The nurses was absolutely amazing!! Everyone from the time we walk in to the time we left the facility was extremely nice to us, and made my dad feel that he was in great hands. Thank you!
My two babies were delivered here. During the course of those two pregnancies, I had six overnight stays which included the deliveries as well as monitoring of some complications. I was very pleased with the way I was treated each time that I was there. The doctors and nurses were fantastic, and I can’t complain at all about how my deliveries went. The staff were all kind and helpful too! The one thing that I’ll whine about is that L&D always seemed very busy, so if you were neither actively pushing nor prepping for the OR, you were gonna wait a looooong time for an apologetic nurse to finally respond to the call button.
East Cooper Medical Center is a US Hospital based in Mount Pleasant, South Carolina. East Cooper Medical Center is located at 2000 Hospital Dr, Mt Pleasant, SC 29464, USA.
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