The Salon at this location is amazing! My stylist, Ashleigh W., is incredibly talented. I came in for the first time with brassy hair and Ashleigh made it a beautiful, dimensional blonde with pearly white highlights.
I will spare myself the drive and order online from here on out til I find a different product I like more. Ulta, you're 100% replaceable.
The larger girl with pink hair at the brow bar doesn't wash her hands after using the restroom, the smell was a "dirty" smell. I will leave it at that to keep this PC. I walked out of the appointment before she even got started once I smelled her hand close to my face. I was repulsed.
I still shopped at Ulta. I only buy one thing that can't be bought elsewhere, the goof proof brow pencil by Benefit. Yesterday 9/12 at 7:00 PM the doors were locked and closed. I drove over a half hour to get to this location after the EXACT situation was the case on Sunday as well. The store's answering service mentioned nothing of the closing before posted hours. I'm done. This location has ruined my long time love with Ulta.
Love getting all of my products, however there has been several times where the customer service has been terrible. Tonight there were 4 people behind the cash register. Only one was working the others were hanging out and playing on phones. I sat there and waiting for the one person who was working to help me.
No employees approached me. Later on, there was a lip product marked 50% off but when I went to go purchase it the clerk insisted it was full price and refused to come look at the very clear label at the brand counter saying 50%. Sales clerk acted like I was a cheapskate for not wanting to pay the price that was not advertised and I left the store extremely frustrated. I am from Canada and I was very excited to try ultra beauty since there is none where I am from but I left feeling VERY dissapointed. Will NOT return.
I had a hair appointment yesterday with Kaitlin for a haircut. It was the worst haircut I ever got. No style at all. I even brought her a picture. I will never go back.
Ulta Beauty is a US Hair Care Studio based in Mount Pleasant, South Carolina. Ulta Beauty is located at 1740 Towne Centre Way, Mt Pleasant, SC 29464, USA.
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